Terms and Conditions (Version 2021/22)
Last modified December 2021
The Leisure Facility
The “leisure facility”, “Leisure Centre” “us” or “we” refers to the Two Riversmeet Leisure Complex, Stony Lane South, BH23 1HW, which is managed by Bournemouth Christchurch and Poole (BCP) Council
Membership cards are issued to all current members and must be presented at the leisure centre reception to gain entry every time a visit is made. Membership cards may only be used by the registered member- any fraudulent use of the membership card by the member will result in cancellation of that membership with no refund being given. In order to protect the security of membership cards it will be necessary to have your photograph taken and stored on the membership database- this is for internal use only and enables us to protect your card against misuse.Lost or damaged membership cards may be subject to a replacement charge of £5.
Direct Debit memberships –
Initial payment will be made by credit or debit card. The amount payable will be a pro rata of the standard monthly fee dependent on the number of days until the first direct debit payment can be taken.
Payments will continue to be drawn direct from the bank on the first working day of the month until the leisure facility is instructed otherwise by the account holder.
If your bank details or contact details change, please inform us immediately. Failure to do so may result in your membership being suspended and access to the facilities refused.
The non-payment of a Direct Debit will automatically render your membership invalid. Payment of the debt will be required to reinstate the membership. Contact will be made to advise of the debts and acceptable ways to make payment. Failure to make payment may result in further action being taken. Debts may continue to accrue.
Direct Debit instructions are not accepted on bank accounts for customers under the age of 16 years. These customers must provide the account details of their parent/guardian who must sign the mandate as acceptance of the terms and conditions.
Membership joining fees and Direct Debit monthly fees may be altered at any time, customers will be notified in writing of any alterations to fees payable by Direct Debit. Members with a fixed term contract will not be contacted with regards to the automatic change in monthly fee at the end of the fixed term if this is per the agreement at the time of signing up.
These will run for the stated period (generally 6, 12 or 24 months) from the date of commencement. No refunds will be given for customers requesting to cancel before the end of this period.
Cooling off Period
Customers have the right to withdraw from the membership within 14 days of purchase. Customers will not incur a one month written notice period. A refund will be offered, less the amount of days since purchase.
Who is eligible to cancel?
Customers on an “Upfront” membership type are not eligible to cancel.
Customers on a “Direct Debit” membership type who are also within their contract term will not be able to cancel until the contract duration has lapsed (usually 6, 12 or 24 months).
Customers who are on a rolling Direct Debit membership type or who have reached the end of their initial contract term are eligible to cancel. At least one Direct Debit payment must be made before a rolling direct debit membership will be eligible to be cancelled.
How to Cancel:
Customers who are eligible to cancel should do so in writing either by email (email@example.com), via post to the centre address or by completing a short form at Reception. Eligible requests received on or before the 9th of month will terminate from the last day. of that current month and no further payments will be taken. Requests received from the 10th onwards will result in a Direct Debit payment being taken on the first working day of the next month and the membership will terminate at the end of that month.
The Admin team will respond to cancellation requests to confirm when the last payment will betaken and on which date the membership will lapse. Please do not cancel the Direct Debit mandate until the confirmation has been received as it may result in unpaid debts being added to the account if cancelled with the bank too early. Failure to follow the cancellation policy may result in debts accruing and further action being taken against unpaid debts.
Suspension or freezing of memberships will be at the sole discretion of the Senior Management Team. This is generally on medical (significant illness, injury or condition) grounds and evidence from a medical professional will need to be provided.
Booking of Facilities and Classes
For bookable activities, “Platinum” or “Gym, Swim and Class” or “GP Referral” members can book 10 days in advance and “Priority” members 7 days in advance. Only one court or pitch can be booked under a membership at any one time and the member must be present for the duration of the booked activity.
Members can pay for the facility on arrival unless otherwise stated, all non-members will be required to pay at the time of booking.
For activities included in the membership, members are required to give a minimum of 24 hours’notice to cancel a class or court or pitch booking. Members can be charged a penalty fee for any bookings which are not cancelled within the required time frames, or who do not attend.
Physical health of member
By taking out the membership, the member confirms that they are in good health and are not knowingly incapable of engaging in either active or passive exercise. The member also confirms that such exercise would not be detrimental to their health, safety, comfort, well-being or physical condition.
Before using any leisure centre facilities the member must read, sign and comply with the health commitment statement prior to using the facilities.
All members wishing to use the Fitness Suite/s have the option to attend an Induction with a member of the Fitness Team prior to their first visit, this option can be deferred to a later date at the request of the member. Members opting not to attend or to defer the Induction, do so on the understanding that they are competent to use the equipment correctly and are familiar with the emergency procedures of the Leisure Facility.
Members must inform the leisure facility of any changes of the information originally supplied on the exercise and health questionnaire, or any change in their personal details.
Each membership product offers different benefits, and therefore not all of the Leisure facilities services are included. Services and facilities not included in the membership can be provided at an additional charge. Full information on what is included in each membership product can be obtained from Reception.
Access to facilities and activities will be as per the operating times and programme listed within the leisure facility brochure, this is subject to change and availability.
Members who are under 16 years of age are unable to access the gym unless on a supervised session, and are unable to attend fitness classes unless specifically noted to be suitable for those under 16.
BCP Council reserves the right to amend its activities and/or facilities to meet customer demand. The Leisure Facility reserves the right to amend its activities and/or facilities with or without notice; for any period of time in connection with any major event, cleaning, repairs, alterations or maintenance works, or for any other reason beyond reasonable control.
Refunds or time extensions are not issued for any isolated closures or cancellations. For extended closures or cancellations; no refunds or time extensions will be offered where other inclusive facilities are available within the customer’s membership product. For all other instances, refunds or time extensions will be at the management’s discretion.
The Leisure Facility may expel and/or terminate the membership of any member without notice and with immediate effect if the member’s conduct contradicts the expectations set out in the BCP Council Conduct Policy, or that the member’s actions or lack of action may result in damage or injury to themselves, staff or members of the public or Leisure Centre property.
A member whose membership is terminated by the facility shall forfeit all privileges of membership with immediate effect and without refund.
BCP Council may assign the benefit of these terms and conditions of membership to a third party on similar terms and conditions without notice being served upon the member to that effect.
Limitation of liability
The member is responsible for the consequences of any use of any of the services of the leisure facility.
BCP Council will not be liable for any indirect or consequential loss, damage, costs, expenses, theft or damage to property, whether arising under contract, tort (including negligence) or otherwise.
BCP Council accepts liability to the extent that it results from the negligence of the council and its employees for death or personal injury.
Members must be aware of and comply with the parking restrictions within all car parks.
Members are expected to use the facilities in a responsible and safe manner and must ensure that they adhere to any rules or notices displayed within the leisure facility. BCP Council reserves the right to make any reasonable changes to these rules at any time.