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Active For Health

Get Active for Your Health!

Exercise can help to manage, improve or reduce the risk of developing many health conditions. 

At Two Riversmeet Leisure Complex, we run an Active 4 Health exercise referral programme that lasts for 12 weeks. 

If you have a condition that affects your health and wellbeing, you could be referred to us by a health professional (i.e. GP, nurse, physio). If you are unsure, please do not hesitate to contact the Lifestyle Co-ordinator for more information. 

After your programme, you will continue to be supported and guided to suitable opportunities to help you maintain your new lifestyle. 

What Qualifies for an Exercise Referral?

If you have 1 or more of these health conditions If you tick 3 or more of these lifestyle factors
Arthritis Smoker
Asthma or COPD  Prediabetes
Back Pain Family history of heart disease
Cancer (pre, during or post treatment) Overweight with a BMI of less than 30
Chronic fatigue and ME High Cholesterol 5.2mmol/L+
Coronary artery disease or peripheral vascular disease Sedentary lifestyle
Dementia or Alzheimer's A blood pressure reading of 140/90 or above.
Diabetes (Type 1 or Type 2)  
Fibromyalgia and polymyalgia
General mobility issues
High blood pressure
High cholesterol
Mental ill health (i.e. stress, depression, anxiety)
Multiple Sclerosis
Osteoporosis
Overweight/obesity (BMI>40 kg/m2)
Parkinson's disease
Post-surgery
Previous heart surgery / heart attack (must have completed phase 3 cardiac rehab)
Risk of falls / balance issues
Sedentary lifestyle
Stroke or brain injury

If you have 1 or more of the listed health conditions and / or have ticked 3 or more of the lifestyle factors, then please ask your local health professional to complete an: Active 4 Health Exercise Referral Form.

 

What happens then?

Your form is sent to the Lifestyle Co-ordinator who will contact you to help you get started on one of the pathways below:

  •  A personalised exercise programme

This would be created to suit your health needs and interests. You will have one to one consultation/s with a specialist instructor and opportunities to exercise with others in weekly classes, both indoors and out.

  • Entry level activities

If it is more appropriate for your health needs and choice, you will be fully supported into a range of entry level activities rather than the more structured programme. 

How much does it cost?

Your programme will last for 12 weeks. The initial consultation will be £16.75.

Pay as you go...

Gym session, swim session or Group Exercise Class - £3.65 per session

Memberships:

Type Cost Payment Term / Type
Unlimited gym OR swim OR class memberships £21 monthly by direct debit
Unlimited gym OR swim OR class memberships£21monthly by direct debit  £126 one payment upfront, six month term.
Combined gym, swim and class memberships £31.50 monthly by direct debit
Combined gym, swim and class memberships £189 one payment upfront, six month term.

Activities:

Day Time Class Description
Tuesday 10.45-11.45am Referral Circuits  Replaces our COPD and Cardiac Phase 4 classes. A gentle circuit with our level 4 instructor aiming to provide a full body workout for those suffering with certain conditions. 
Tuesday 12-1pm Otago  Balance and fall prevention class.
Tuesday 2.15-3pm Tone Zone

A circuit based who body group workout with an exercise referral instructor. Please check your suitability for the class with your exercise referral consultant prior to attending. 

Wednesday 1.15-2pm Tone Zone
Friday 1.15-2pm Tone Zone

Active 4 Health Lifestyle Co-ordinator 01202 817777 or email: Active4Health@bcpcouncil.gov.uk

Parking Permits

Parking permits for the leisure centre car parks can be purchased directly from Leisure centre permit in the Christchurch area (bcpcouncil.gov.uk) 

 

Contact us

By phone: 01202 817777

By email: 2RMEnquiries@bcpcouncil.gov.uk

By mail:

Two Riversmeet Leisure Complex
Stoney Lane South
Christchurch
Dorset
BH23 1HW

Terms and Conditions

Terms and Conditions (Version 2021/22)

Last modified December 2021

The Leisure Facility

The “leisure facility”, “Leisure Centre” “us” or “we” refers to the Two Riversmeet Leisure Complex, Stony Lane South, BH23 1HW, which is managed by Bournemouth Christchurch and Poole (BCP) Council

Members

Membership cards are issued to all current members and must be presented at the leisure centre reception to gain entry every time a visit is made. Membership cards may only be used by the registered member- any fraudulent use of the membership card by the member will result in cancellation of that membership with no refund being given. In order to protect the security of membership cards it will be necessary to have your photograph taken and stored on the membership database- this is for internal use only and enables us to protect your card against misuse.Lost or damaged membership cards may be subject to a replacement charge of £5.

Payment Methods:

Direct Debit memberships –

Initial payment will be made by credit or debit card. The amount payable will be a pro rata of the standard monthly fee dependent on the number of days until the first direct debit payment can be taken.

Payments will continue to be drawn direct from the bank on the first working day of the month until the leisure facility is instructed otherwise by the account holder.

If your bank details or contact details change, please inform us immediately. Failure to do so may result in your membership being suspended and access to the facilities refused.

The non-payment of a Direct Debit will automatically render your membership invalid. Payment of the debt will be required to reinstate the membership. Contact will be made to advise of the debts and acceptable ways to make payment. Failure to make payment may result in further action being taken. Debts may continue to accrue.

Direct Debit instructions are not accepted on bank accounts for customers under the age of 16 years. These customers must provide the account details of their parent/guardian who must sign the mandate as acceptance of the terms and conditions.

Membership joining fees and Direct Debit monthly fees may be altered at any time, customers will be notified in writing of any alterations to fees payable by Direct Debit. Members with a fixed term contract will not be contacted with regards to the automatic change in monthly fee at the end of the fixed term if this is per the agreement at the time of signing up.

Upfront memberships-

These will run for the stated period (generally 6, 12 or 24 months) from the date of commencement. No refunds will be given for customers requesting to cancel before the end of this period.

Cancellations

Cooling off Period

Customers have the right to withdraw from the membership within 14 days of purchase. Customers will not incur a one month written notice period. A refund will be offered, less the amount of days since purchase.

Who is eligible to cancel?

Customers on an “Upfront” membership type are not eligible to cancel.

Customers on a “Direct Debit” membership type who are also within their contract term will not be able to cancel until the contract duration has lapsed (usually 6, 12 or 24 months).

Customers who are on a rolling Direct Debit membership type or who have reached the end of their initial contract term are eligible to cancel. At least one Direct Debit payment must be made before a rolling direct debit membership will be eligible to be cancelled.

How to Cancel:

Customers who are eligible to cancel should do so in writing either by email (2rmadmin@bcpcouncil.gov.uk), via post to the centre address or by completing a short form at Reception. Eligible requests received on or before the 9th of month will terminate from the last day. of that current month and no further payments will be taken. Requests received from the 10th onwards will result in a Direct Debit payment being taken on the first working day of the next month and the membership will terminate at the end of that month.

The Admin team will respond to cancellation requests to confirm when the last payment will betaken and on which date the membership will lapse. Please do not cancel the Direct Debit mandate until the confirmation has been received as it may result in unpaid debts being added to the account if cancelled with the bank too early. Failure to follow the cancellation policy may result in debts accruing and further action being taken against unpaid debts.

Freezing accounts:

Suspension or freezing of memberships will be at the sole discretion of the Senior Management Team. This is generally on medical (significant illness, injury or condition) grounds and evidence from a medical professional will need to be provided.

Booking of Facilities and Classes

For bookable activities, “Platinum” or “Gym, Swim and Class” or “GP Referral” members can book 10 days in advance and “Priority” members 7 days in advance. Only one court or pitch can be booked under a membership at any one time and the member must be present for the duration of the booked activity.

Members can pay for the facility on arrival unless otherwise stated, all non-members will be required to pay at the time of booking.

For activities included in the membership, members are required to give a minimum of 24 hours’notice to cancel a class or court or pitch booking. Members can be charged a penalty fee for any bookings which are not cancelled within the required time frames, or who do not attend.

Physical health of member

By taking out the membership, the member confirms that they are in good health and are not knowingly incapable of engaging in either active or passive exercise. The member also confirms that such exercise would not be detrimental to their health, safety, comfort, well-being or physical condition.

Before using any leisure centre facilities the member must read, sign and comply with the health commitment statement prior to using the facilities.

All members wishing to use the Fitness Suite/s have the option to attend an Induction with a member of the Fitness Team prior to their first visit, this option can be deferred to a later date at the request of the member. Members opting not to attend or to defer the Induction, do so on the understanding that they are competent to use the equipment correctly and are familiar with the emergency procedures of the Leisure Facility.

Members must inform the leisure facility of any changes of the information originally supplied on the exercise and health questionnaire, or any change in their personal details.

Leisure facilities

Each membership product offers different benefits, and therefore not all of the Leisure facilities services are included. Services and facilities not included in the membership can be provided at an additional charge. Full information on what is included in each membership product can be obtained from Reception.

Access to facilities and activities will be as per the operating times and programme listed within the leisure facility brochure, this is subject to change and availability.

Members who are under 16 years of age are unable to access the gym unless on a supervised session, and are unable to attend fitness classes unless specifically noted to be suitable for those under 16.

BCP Council reserves the right to amend its activities and/or facilities to meet customer demand. The Leisure Facility reserves the right to amend its activities and/or facilities with or without notice; for any period of time in connection with any major event, cleaning, repairs, alterations or maintenance works, or for any other reason beyond reasonable control.

Refunds or time extensions are not issued for any isolated closures or cancellations. For extended closures or cancellations; no refunds or time extensions will be offered where other inclusive facilities are available within the customer’s membership product. For all other instances, refunds or time extensions will be at the management’s discretion.

Conduct

The Leisure Facility may expel and/or terminate the membership of any member without notice and with immediate effect if the member’s conduct contradicts the expectations set out in the BCP Council Conduct Policy, or that the member’s actions or lack of action may result in damage or injury to themselves, staff or members of the public or Leisure Centre property.

A member whose membership is terminated by the facility shall forfeit all privileges of membership with immediate effect and without refund.

Assignment

BCP Council may assign the benefit of these terms and conditions of membership to a third party on similar terms and conditions without notice being served upon the member to that effect.

Limitation of liability

The member is responsible for the consequences of any use of any of the services of the leisure facility.

BCP Council will not be liable for any indirect or consequential loss, damage, costs, expenses, theft or damage to property, whether arising under contract, tort (including negligence) or otherwise.

BCP Council accepts liability to the extent that it results from the negligence of the council and its employees for death or personal injury.

Members must be aware of and comply with the parking restrictions within all car parks.

Members are expected to use the facilities in a responsible and safe manner and must ensure that they adhere to any rules or notices displayed within the leisure facility. BCP Council reserves the right to make any reasonable changes to these rules at any time.

 

Health Commitment Statement

Our commitment to you

  1. We will try to motivate you to improve your fitness. However, we ask you not to exercise beyond what you consider to be your own abilities.
  2. We will take reasonable steps to make sure that instructors are qualified to instruct you in their area of expertise.
  3. We will regularly review the content of our classes to make sure we are meeting appropriate fitness-industry standards.
  4. If you tell us you have a disability that puts you at a substantial disadvantage in terms of accessing our classes, we will consider which reasonable adjustments, if any, we can make.

Your commitment to us

  1. However motivated you may be, do not exercise beyond your own abilities. If you know or are concerned that you have a medical condition that might interfere with you exercising safely, you should get advice from a relevant medical professional before you access our classes and follow that advice.
  2. It is important that you exercise in a safe environment. If you are using any equipment, make yourself aware of any rules and instructions, including warning notices, and follow them. Check the equipment before you use it.
  3. Exercise carries its own risks. When you are exercising, you are responsible for the risks involved. Do not carry out any activities if you have been told they are not suitable for you. If you feel ill when following one of our classes, stop and call the emergency services on 999 if necessary.
  4. We have taken all reasonable steps to cater for people with disabilities. Follow the instructions provided to allow you to exercise safely
  5. You will complete, in person, our Physical Activities Readiness Questionnaire (PARQ) and Informed Consent documentation upon your first visit to the centre or prior to your first exercise session and follow the guidance and information contained therein.