We are so excited to have our new Express Lanes in our Reception to allow customers who have pre booked and paid for their activities to skip the queues. The Express Lanes are now ACTIVE!
We hope to be able to answer most questions below:
Can I use my existing 2RM Swipe Card?
Any existing swipe cards are not compatible with the new system, so all customers will need to visit the team at Reception to collect their new Express Lane cards (first card is upgraded for free) or you may prefer to purchase a silicone wristband from Reception (£4). These need to be linked to your account before they’ll start working.
How do I use the Express Lane?
Simply approach one of the entry gates (look for the green lights) and present your new Express Lane card/wristband to the black scan pad. The gate should open swiftly and allow access.
Please be aware, if there are any unpaid sales due on your account or any account flags, you will not be able to gain access through the Express Lane. If this is the case, please visit Reception to resolve.
All gates allow you to exit the centre- again look for the green lights.
How has accessibility changed?
All of the Express Lanes are DDA compliant- and the middle lane is even wider still- so customers who use wheelchairs or pushchairs will be able to access the centre as usual.
We welcome anyone with any other concerns relating to access needs to contact us to discuss individual requirements.
Do I still have to visit the Receptionist/How do I avoid the queues for the Receptionist?
To be able to gain access to the centre without visiting the Receptionist, you will need to have an activity booked on your account which is due to start shortly.
Pre booking an activity can be easily done using your online profile for gym, swim, fitness classes and most court/pitch bookings.
If you have not used your online profile before, you may find the information here to be helpful or please contact firstname.lastname@example.org for assistance to get started.
My child attends the Junior Academies (swim/gymnastics/squash/trampoline)- what do we need to do?
Junior Academy members are automatically booked in to their activities on a weekly basis so do not need to do anything differently- please ensure your child remembers to bring their card/wristband!
If multiple adults may bring the child to their session and/or you are regularly forgetting the card, you may prefer to add the long number from the card on to a 'shoppers' app which will allow you to use a smart phone to open the gate instead. This long card number can be added to multiple people's phone so mum/dad/grandparents etc can all have the same access without needing the physical card.
I am part of an external organised group who uses the centre for my activity, how do I gain access?
As you are not a direct Two Riversmeet customer but are regularly using the centre, you will need to visit the Receptionist to issue you with a new card and book you in to the activity that you are regularly attending. You will then be able to access the centre via the gates.
Can I still visit the Receptionist?
Yes of course! Our lovely team of Receptionists are still going to be available to assist anyone who needs it.
We hope that the majority of customers will be able to go straight to the Express Lane, which will create extra time for our Reception staff to support those who have questions or need help.
I’ve lost my Express Lane card/wrist band- what do I do?
Please inform Reception immediately so we can prevent unauthorised use.
Replacement cards/wristbands are £4.00.