My child swims in the Swim Academy- do we attend on bank holidays and during school holidays?
Yes- in general our Swim Academy runs over every bank holiday and during school holidays with the exception of two weeks over Easter and two weeks over Christmas (49 weeks per year).
My child attends one of the other Academies (squash, trampoline or gymnastics)- do they attend during school holidays?
These are term time only activities so no lessons will take place over the school holidays. (39 weeks per year)
Do I need to cancel my Direct Debit over the summer holidays for Gymnastics/Squash/Trampoline?
No, please do not amend your Direct Debit. This process will happen automatically, and no fee will be charged for August
Swim Academy children will still pay as usual for August as swimming lessons run for 49 weeks per year.
I would like to watch my child in their Academy- where can I watch from?
For the Gymnastics or Trampoline Academies- please spectate from the gallery.
For safety you must not move any chairs or stools in to the gallery area to spectate. Anyone being seen to do this will be asked to remove it.
If you are bringing siblings to spectate, please ensure that you are adequately supervising them at all times. Children who are 5 or under and wish to use the Soft Play during this time must have booked and paid at Reception. Children who have not booked and paid or are too old will be removed from the Soft Play and returned to their parent.
For Squash there is ample viewing space in the Squash viewing area.
Swim Academy parents are welcome to sit on the spectators side of the pool using the benches provided, though the pool hall can be hot at times. Alternatively it is cooler to view from the corridor just outside the pool hall- or from the cafe if appropriate to the child.
My child is on the waiting list for a Junior Academy, how long will we be waiting?
This is really hard to estimate as children move up through the levels at different speeds.
Some children are waiting for specific days/times/teachers so can end up waiting longer than someone with more varied availability.
If your availability or preference changes, please do update us as this may help you be allocated a space sooner! Email email@example.com
Many of our spaces are offered out via email so do check your junk/spam regularly and we recommend adding our email addresses to 'safe sender' lists. We would potentially email you from firstname.lastname@example.org, email@example.com or firstname.lastname@example.org
If you do not respond to emails offering you a space, the space will be offered to another child instead. If you subsequently realise that you have missed an email but do still want the space, please get in touch as we can reinstate you to the top of the list.
My child has an operation/recovering from an injury etc.- what are my options?
As our Academies are so popular and operate with a long waiting list we only offer the following options:
- Child retains their space in the academy, the payments continue as usual
- Child gives up their space in the academy, the payments are frozen. When the child is ready to return we will offer them the next available space in a suitable class. There is no guarantee how long it may take for a space to become available. Payments will restart when they return to the activity.
- Child leaves the academy completely.
My child is ready to leave the Academy- how do I do this?
All requests to cancel a membership to the Academy must be put in writing to email@example.com.
The team will respond to you to confirm when the last payment is due and when the last class will be. Please do not cancel your Direct Debit until you have received this response from us as you will still incur charges (where applicable).
Please note- there is a notice period so if you know your child intends to start a new activity after the holidays which means they can no longer continue with our academy, please ensure you give sufficient notice.